Terms of Use

1. Title and Introduction:

• 1.1. Description of the Application:

  OQSHA is a web/mobile application designed for reporting any and all issues including incidents, tragedies, and urgent matters requiring immediate attention. It is suitable for use in various settings such as companies, factories, warehouses, or any workplace, facilitating quick ticket creation and resolution. The application enables users to report issues promptly using photos, videos, and audio files.

• 1.2. Introduction:

  This document outlines the terms of use governing the OQSHA application for end users and beneficiaries. By using the application, users agree to comply with these terms.

2. Acceptance of Terms:

• 2.1. Agreement to Terms:

  By utilizing the App and its Services, you (hereinafter referred to as "User") acknowledge and agree to abide by these terms of use (the "Terms"). You affirm that you have read and understood these terms before accessing the App and its Services and agree by clicking “I Agree”.

• 2.2. Legal Capacity:

  User represents and warrants that they are of legal age (18 years and above) and have the legal capacity to enter into contracts and provide consent.

• 2.3. Consent for Data Usage:

  By using the App and Services, User consents to OQSHA using their provided information for further development, bug fixing, and analysis, in accordance with the Privacy Policy.

• 2.4. Updates to Terms:

  OQSHA reserves the right to update or modify these Terms and the Privacy Policy. Any changes will be posted on the OQSHA website (https://www.oqsha.com/) and continued use of the App or Services constitutes acceptance of the updated terms.

• 2.5. Non-Acceptance of Terms:

  If User does not agree to the terms, they are advised to report their disagreement and refrain from using the application.

3. User Eligibility:

• 3.1. Authorized Use:

  User agrees to use the application only upon obtaining a license from OQSHA and paying the prescribed user fee as per the accepted offer.

• 3.2. Compliance with Laws:

  User acknowledges that they have obtained all necessary licenses and agree to use the application for lawful purposes in compliance with applicable laws.

• 3.3. Access Rights:

  Any individual within the user organization may use the application unless specifically restricted by the user entity. User entity shall establish guidelines on application usage within its premises.

• 3.4. Legal Compliance:

  The application usage is subject to the IT Act, 2000 and other relevant laws of the jurisdiction. User agrees to adhere to these laws while using the application.

• 3.5. Unauthorized Use:

  Unauthorized individuals prohibited by the user company shall not access the application. Any unauthorized usage is solely the responsibility of the user company, absolving OQSHA from liability.

4. License Grant:

• 4.1. Ownership and Grant:

  The application is owned by M/s. Osmosys Software Solution Pvt Ltd, granting a limited license to the user company as per the terms herein.

• 4.2. Duration and Scope:

  The license is granted for a specified period and for commercial use only, unless otherwise specified.

• 4.3. Non-Transferability:

  The license is non-exclusive and non-transferable unless expressly provided otherwise in a separate agreement.

5. User Responsibilities:

• 5.1. General Responsibilities:

  User company is solely responsible for:

  • 5.1.1. Ensuring authorized access to the application.
  • 5.1.2. Adhering to the terms of use.
  • 5.1.3. Not altering the application code.
  • 5.1.4. Using the application for lawful purposes.
  • 5.1.5. Providing accurate information for optimal application performance.

• 5.2. Violation Consequences:

  Violations may result in termination of service and OQSHA bears no liability for consequences arising from user violations.

6. Intellectual Property Rights:

• 6.1. Ownership:

  App Content, including text, images, designs, etc., is subject to copyright and intellectual property laws.

• 6.2. Ownership Acknowledgment:

  User acknowledges that all intellectual property rights in the App Content belong to OQSHA or its affiliates.

• 6.3. Restrictions:

  User agrees not to copy, reproduce or modify App Content without OQSHA's consent.

• 6.4. Title Transfer:

  These Terms do not transfer any intellectual property rights in the App Content to User.

7. Privacy Policy:

• 7.1. Privacy Policy Link:

  Refer to the Privacy Policy for information regarding data usage.(https://www.oqsha.com/privacy-policy-OQSHA.html)

8. Updates and Modifications:

• 8.1. Product Updates:

  OQSHA may update the application to enhance features or comply with legal requirements.

• 8.2. Impact of Modifications:

  Modifications may affect application behavior or service applicability.

• 8.3. Notification:

  Users will be informed of updates and agreement to updated terms is required for continued use.

9. Termination:

• 9.1. Right to Terminate:

  OQSHA may suspend or terminate User rights under these Terms if non-compliance or a threat to the App is suspected.

• 9.2. Liability Disclaimer:

  OQSHA shall not be liable for any costs or damages resulting from suspension or termination.

• 9.3. Grounds for Termination:

  Termination may occur due to breaches in individual, multiple or in combination of clauses 4, 5, or 6.

• 9.4. User Termination:

  User may terminate the license by discontinuing payments, absolving OQSHA of liability upon termination.

10. Disclaimers:

• 10.1. Disclaimer of Warranties:

  The App and Services are provided "as is" and may contain errors. OQSHA makes no warranties regarding suitability or reliability.

• 10.2. Limitation of Liability:

  OQSHA shall not be liable for damages arising from App modification or technical faults. Certain consumer guarantees may apply as per legislation.

• 10.3. Risk Acknowledgment:

  User agrees that App usage is at their sole risk.

• 10.4. Exclusion of Liability:

  OQSHA shall not be responsible for any damages or losses resulting from App use.

11. Refunds/Cancellations:

• 11.1. Subscription Model:

  OQSHA provides the option of 15 days free trial to all customers. Payments are based on a subscription model and no refunds are provided upon subscription activation.

12. Governing Law and Dispute Resolution:

• 12.1. Governing Law:

  The Terms are governed by Indian law.

• 12.2. Grievance Handling:

  Users are encouraged to address grievances through provided contact details in clause no. 13.

• 12.3. Jurisdiction:

  All Disputes are subject to the jurisdiction of the address of OQSHA i.e; Hyderabad, Telangana, India.

13. Contact Information:

• 13.1. Contact Details:

  For inquiries or complaints, contact OQSHA at contact@oqsha.com or +91 40 23401007.

14. Effective Date and Updates:

• 14.1. Effective Date:

  These Terms are effective upon User acknowledgment.

15. Conclusion:

OQSHA appreciates User agreement to these terms and endeavors to provide optimal services. OQSHA hopes for a positive user experience and assures to address any uncertainties promptly.